Shipping Policy

GET FREE REGISTERED SHIPPING ON EVERY PURCHASE BELOW USD500 AND FREE EXPRESS DELIVERY ON ORDERS ABOVE USD500!

How much will it cost to ship my order and when will I receive it?
Can I track my order?
Will I have to pay Taxes and/or Duties?
How can I cancel my order or return an item?
What else do I need to know?

HOW MUCH WILL IT COST TO SHIP MY ORDER AND WHEN WILL I RECEIVE IT

 * Shipping costs include shipping and handling

We will process your order as soon as we get it. All orders are processed within one to two business days according to your preferred shipping option.

CAN I TRACK MY ORDER?

Yes, you will be able to track your order providing you chose to ship your order using  Fedex. We will send you an e-mail notification the day your order is shipped to with the tracking number of your parcel so that you can know the status of your order at all times. Be sure to check your ‘SPAM’ or ‘Junk’ mail box to make sure that our e-mails make it to your inbox.

WILL I HAVE TO PAY TAXES AND DUTIES?

Not necessarily as the duty and taxes that may be levied vary depending on the country of destination and the declared price of the jewellery. They are the responsibility of the customer. Find out more about Taxes and Duties by contacting your local authorities. 

HOW CAN I CANCEL MY ORDER OR RETURN AN ITEM?

You may cancel your order at any time before we dispatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it. If you do, we will refund to you the price of the Goods. We will not refund shipping charges on return items.

Your right to cancel your order with us for the goods you have ordered is subject to you submitting a Product Return Form to us within 7 days of receiving your goods.

Click here to complete and submit our Product Returns Form

Click here to access our full Terms & Conditions

 WHAT ELSE DO I NEED TO KNOW?

All deliveries need to be signed for, so do ensure there will be someone at the delivery address. If you are not present at the time of delivery, the courier company will contact you to reschedule your delivery for a more convenient time.

Please note that orders may be subject to security checks, which can cause delays in the processing of orders. We may need to contact you to carry out these security checks – if we are unable to reach you using the contact details provided it will delay the dispatch of your order.

In the event that your order cannot be shipped, we will contact you within 2 business days to let you know why your shipment has been held up.

Tigers & Dragons reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.