FAQ

FREQUENTLY ASKED QUESTIONS

Got a question that is not in the list? Chat with us online or contact us by e-mail @ customercare@tigersanddragons.com and we will get back to you as soon as possible.

IS IT SAFE TO ORDER JEWELRY OVER THE INTERNET?

You bet! People are ordering computers, flight tickets and even diamonds online everyday. We rely on Paypal, one of the most established and secure payment services in the world to process all payments. Click here to find out more about Paypal's Payment services.

HOW CAN I PLACE AN ORDER?

Fancy one of our items? Simply, click on the product(s) you love and then on the big 'Buy It Now' orange button under the item's price. Then, once you have finished shopping, click on the total amount of the product(s) you have purchased on the top right hand side of the website under 'Login or Register' or on the text 'Shopping Cart' to the left of the total amount. Click on the big 'Check Out' orange button and follow the easy instructions to complete your order. If you are definitely going to buy from us again (we seriously hope so), we suggest you register an account for a faster check out in the future. Otherwise simply check out as a guest.

WHAT ARE MY PAYMENT OPTIONS?

You can pay by credit card or using your Stripe account if you have one. We accept all major credit cards including:

Visa
Mastercard
American Express

CAN I ADD A PERSONALIZED MESSAGE TO MY ORDER?

Absolutely, you will be prompted to add a comment or your own gift message to your order during the check out process. We will manually write your message on a beautiful Tigers & Dragons card and enclose it with your gift.

WILL THE JEWELRY COME IN A GIFT BOX?

Yes, and a very nice one too. We created an awesome Tigers & Dragons box designed to impress.

DO THE GIFT BOXES CONTAIN THE STORIES RELATED TO EACH ITEM?

Yes. For us the story behind each item is practically as important as the jewelry itself so we made sure it is included in every box.

WHAT ARE YOUR SHIPPING RATES?

We offer Standard Registered Mail for FREE on all orders with a delivery time of approximately 2 weeks. If you are in a hurry, you can choose to ship your item by Express Carrier.

It will cost you:
35 USD for us to send your item via FedEx with an estimated delivery time of 3-4 days depending on where your order needs to be shipped to.

DO YOU SHIP TO ALL COUNTRIES?

We ship to most countries. We reserve the right not to ship to 'high risk' countries to reduce any risk of fraud.

HOW QUICKLY DO YOU PROCESS EACH ORDER?

We will ship your order within 24 to 48 hours.

WHEN WILL I RECEIVE MY ORDER?

The time it will take for your order to arrive depends on the shipping method you chose. We will supply a tracking number and a website for you to track your order so that you know where it is at all times.

HOW CAN I TRACK MY PARCEL?

You can track your order by visiting the website of the shipping company of your choice and by entering your parcel's tracking number. We will send you the website address of the shipping company and your parcel tracking number by e-mail.

WHAT IS THE WARRANTY PERIOD FOR THE JEWELRY?

3 years

CAN I GET A REFUND IF I AM NOT SATISFIED WITH MY ORDER?

Yes. We test each product we make for strength and durability to ensure total customer satisfaction. However, if you are not happy with one of our products, simply send it back to us in the same condition you received it within 30 days and we will reimburse you the full amount.

WILL I HAVE TO PAY ANY TAXES OR CUSTOM DUTY?

You may or may not have to pay duty depending on the value of your order and where your order needs to be shipped to. Rules and regulations vary from country to country.

CAN I WEAR MY JEWELRY IN THE WATER?

With the exception of our amulet bracelets, almost all Tigers Dragons pieces are designed so that you never have to take them off (unless you want to). We use ultra strong water reistant cords for our bracelets so you needn't worry about taking a shower or jumping in the ocean with your jewellery on. Items with mother of pearl or amulets must be removed when showering, having a bath or swimming.

HOW CAN I TAKE CARE OF MY JEWELRY?

We recommend you use a silver cloth to remove stains or tarnish. To prevent scratches, we suggest you to take your jewellery off during tasks.

WILL YOU RE-STRING MY BRACELET?

We will happily re-string your beloved bracelet for a small fee. Please contact us by e-mail and we will let you know what steps you need to follow to get a new cord.

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